Contact Centre Officer Jobs

- 6 Month FTC - View for Permanency
- Full time work from home
- Fantastic supportive team!

About your new employer

West Recruitment is partnering with a reputable company who speciliase in end-to-end distribution, selling, marketing, and project management solutions from large scale to individual business requirements.

About your new job

As an experienced Contact Centre Officer, your primary responsibilities will involve care calling with customers and clients to ensure they are left with a good impression –
•You will be responsible for receiving and managing incoming customer communication via phone calls, emails, and web chats. Your role is to address their inquiries promptly and professionally.
•Identify customer needs: Through effective communication
•You will be required to handle email inquiries efficiently, ensuring timely responses and proper logging of all relevant information in the CRM system.
•Assist with Warranty and aftersales communications

About you!
•Be available to work shift work including 1 weekend day
•Previous experience in a customer service role within a •Contact Centre environment
•Always display a customer-focused mindset and able to deliver empathetic service regardless of circumstances
•Able to think outside the square demonstrating an agile approach to work
•Experience working with multiple systems and resources
•Manage competing priorities to achieve effective, efficient and productive customer service. This will include managing KPIs, business policies and procedures, quality and productivity

What’s in it for you?
•Work from home 5 days a week! You will be required to attend the Erskine Park site 1 day per month to bond and collaborate with your team!
•6 month fix term contract with the potential for permanency
•A great opportunity to develop, learn and grow your skills
•Great company benefits and discounts including 40% product discounts
•No more weekend or shift work! Hours worked are between 7am – 7pm Monday to Friday!