IT Support Engineer Jobs

Sydney CBD Location
Excellent Team & Social Culture
Competitive Salaries and Career Progression

West Recruitment are partnering with a top tier Managed Service Provider based in Sydney CBD who are looking for a Level 2 or Level 3 IT Support Engineer.

About your new Employer

West Technology is partnering with a leading managed IT Service Provider based in the CBD who help their clients navigate IT and provide innovative and comprehensive IT solutions. This mid-sized MSP are experiencing substantial growth due to their excellent IT offering and superb reputation across the Sydney IT market.

About your new Role

Due to continual company growth a level 2 / level 3 support engineer is required to join this excellent team and culture. You will be responsible for ensuring a seamless and high calibre technology experience across a range of clients.

Key Tasks:
•Provide Helpdesk support to the end user community for IT issues based onsite in the CBD
•Maintain a strong understanding of IT systems
•Provide advanced support for Microsoft windows and Microsoft cloud – Microsoft 365, Azure and Intune environments
•Maintain support for cyber technologies such as EDR/MDR/XDR
•Troubleshooting, implementing and maintaining all IT solutions across multiple clients
•Technical escalations to provide assistance with technical resolution requiring strong problem solving skills
•Project services – efficient and effective implementation of both internal and client solutions, on time and in budget
•Tech stack maintenance – maintain optimal performance and high availability for integration across systems
•Manage the internal IT environment across the Microsoft tech stack
•Be the product champion for key vendors
•Pre-sales support with vendors for design and implementation, including Microsoft 365 implementations and migrations and server and network infrastructure implementations

About You

•Previous Helpdesk and MSP – Managed Service Provider – experience is essential.
•Bachelors degree in IT or Computer Science degree
•Strong understanding of managed services and ICT infrastructure
strong technical knowledge of Microsoft environments – Windows 10/11 and Microsoft 365
Microsoft Azure certifications advantageous
•Interpersonally, you are a self-starter who enjoys working as part of a strong social culture and team oriented office.
•A ‘hands-on’ person who is looking for an opportunity to grow your skills and experience to advance your career.
•Your strong communication skills and ability to build working relationships with your stakeholders will be pivotal to your success.
•Actively seeks out new challenges and takes an interest in market information and business issues

What’s in it for you?

•Offering up to $110k + Super
•Highly desirable employer – great brand, excellent reputation
•Sydney CBD location – office based role working in a sociable team and welcoming environment where going to the office is fun and enjoyable!
•Opportunity to Learn & Grow with training & development offered
•Career progression and the chance to work with highly skilled people who love what they do!