Key Accounts Lead Jobs

- Yennora Location
- Hybrid Opportunity
- $80,000 + Superannuation

About your new employer

West Recruitment is currently partnering with a leading Australian-owned company who have been operating for over 40 years. Manufacturing locally, they distribute their quality products across Australia and New Zealand within the medical, industrial, and specialty industries.

About your new job

Due to exciting growth and changes within the business, we are seeking an experienced Customer Service Super Star who can manage the Major and Key Accounts for the business.

Your duties will include but not be limited to –
•Responsible for handling all queries including on-order processing, delivery schedules, and invoicing details
•Liaising between the sales and operations team to ensure orders are seamlessly fulfilled and any delays/issues are addressed proactively
•Arrange and Manage Key Customer account setup
•Query handling of inbound calls from Key customers
•Supply copies of invoices, credit notes, statements, and proofs of delivery as required for Key customers

About you!
•Previous experience in a customer service role
•Previous experience within an industrial or manufacturing environment would be highly considered
•Experience handling Major accounts would be a benefit
•Always display a customer-focused mindset and be able to deliver empathetic service regardless of circumstances
•Able to think outside the square demonstrating an agile approach to work

What’s in it for you?
•A Permanent opportunity with a highly regarded corporation
•A competitive salary with yearly bonuses
•Discounts with associated partners such as Bunnings, Coles, Myers, etc.
•A great opportunity to develop, learn and grow your skills
•Play a vital role in the business