Level 1 IT Support Officer Jobs

Awesome Level 1 support role
Large global company - Fantastic working environment
Generous salary package and benefits

West is thrilled to be partnering with this industry-leading manufacturing firm specialising in innovative hardware products and is based in Southwest Sydney.

About the Opportunity

The IT team is on the lookout for an experienced IT Support Officer to contribute to the business. You'll will provide first-level IT support to diagnose and resolve hardware, software, network, and system-related issues.

Key Responsibilities of the role will include:
•Troubleshooter all things IT-related.
•Managing the IT ticketing system and support, log, and resolve hardware and software issues.
•Dispatching, managing, and receiving broken/damaged hardware from external repairers.
•Execute and track IT requests, ensuring seamless fulfillment of the problem.
•Support the software management system and installing the required software with upgrades and patches.
•Manage and support the digital tools used by the business including O365.
•Ordering and setting up IT equipment for the business from network gear to computers and mobile devices.
•Assist the IT Manager in maintaining the IT and telecommunications infrastructure for the Australian operations.

About You

The business is looking for someone that is keen on a long-term opportunity where they can continue to grow and learn and are collaborative and well-aligned to the company's brand values.

Your toolkit should include:
•Tertiary qualification or ongoing IT studies is highly prized but not mandatory.
•Exceptional communication and presentation skills to ability to engage.
•A knack for problem-solving and time management to navigate the twists and turns of IT challenges.
•Solid knowledge and experience supporting Microsoft 365.
•The ability to troubleshoot IT hardware, software, and infrastructure.
•Good understanding of network administration and installation.
•Comfortable with working under pressure and meeting strict timelines.
•An affinity for both office and the warehouse environments.