Level 2 IT Support Jobs

- Great staff culture- Fun & Outgoing team
- Defined career progression & training programs;

About your new employer!

West Technology has been retained to recruit for a well-known company doing some great things in the Sydney market. Lead by an outgoing, friendly, and driven management team now is a great time to join a business that is going places.

The Opportunity

Working as part of the team, this role will provide remote and onsite support to customers to oversee and assist in managing infrastructure & Cloud environments.
Some of the key tasks will include:
Daily management of the IT Service Desk including client interaction and resource coordination
Involvement in systems implementations/upgrades and hardware roll-out projects.
Installing, maintaining, and supporting Windows Servers & operating systems
Front line support & administration of the Windows Desktop, Windows Server, Office 365
Strong skills in supporting major cloud platforms & physical servers
Configuration of firewalls, routers, switches, and wireless access points
Provide a high level of customer service and attention to ensure SLAs are met.
The Successful Applicant

To be successful, you will come from a technical support background and have a passion for IT and working with new technologies.
You take pride in finding solutions to complex issues for your customers and thrive in a fast-paced and fun team environment.

Other attributes will include:
Will hold a relevant IT qualification / Degree or comparable certification
Product certifications (Microsoft / VMware / Cisco. etc)
Can demonstrate prior experience performing the above-listed tasks
Critical to your success will be your communication skills, you will be proactive and engaging in your style and be able to communicate effectively with customers and clients.

Interested? To apply online, please click on the link below. Alternatively, to discuss this opportunity further, please contact Lorena Bugden on (02) 9689 8903