Service Desk Engineer Jobs

- Competitive Salary up to $80,000
- Awesome company and team culture
- Close to train station and parking on site

About your next opportunity

At West Technology, we are excited to partner with a thriving Aussie company with over three hundred staff and six locations. As a prominent player in a highly competitive industry, they have been an “Employer of Choice" for ten years running and are proud of their positive culture and work environment.

About your new role

Reporting to the IT Manager this position will play a crucial role in delivering top-notch level 2 IT service desk support across the company. This position offers not only the opportunity to be the first point of contact for technical support queries but also the chance to contribute to improvement projects throughout the organisation.

Primary tasks will include:
•First point of contact for technical support and troubleshooting across multiple locations.
•Provide service desk, onsite, and remote support for 300+ staff.
•Hardware and software fault diagnosis, repairs, and upgrades.
•Systems administration, network troubleshooting, and user account management.
•Documentation of systems and processes.

About your experience:
•2 + years of service desk experience Microsoft server and Desktop operating systems.
•Previous experience with Office 365.
•Solid experience with desktop, server, and networking troubleshooting.
•Experience or exposure to with Apple devices and operating systems.
•Strong problem-solving skills
•Excellent written and verbal communication
•A customer service-oriented mindset.

What's in it for you?
•Competitive salary to $80,000
•Awesome team culture.
•Annual award night for employees
•Employee of the month incentive
•Christmas party for employees, partners, and children